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Example: "403 Forbidden when opening the shared reports folder"

note

This is a worked example so you can see the format filled in. Replace it with your own entries — one page per recurring error works best, since it makes each one easy to find via search.

When it happens: Opening a shared drive/folder link from a dashboard or another teammate, usually right after your account was added to a new team.

Cause: Permissions on shared drives don't always propagate immediately after being added to a group — there's a sync delay.

Fix:

  1. Confirm with whoever added you that the group/permission change actually went through on their end.
  2. Wait ~15 minutes and retry before assuming something's broken.
  3. If it's still failing after that, it's usually a wrong group rather than a sync delay — double check you were added to the right one.

Related: link to onboarding page about access requests, or the relevant ticket/system.